Troubleshooting and Support

Provide a comprehensive guide to help users resolve common issues and efficiently use support resources.

Objective: This guide aims to minimize downtime and enhance your understanding of the Aquator Marine system by offering step-by-step troubleshooting methods, tips for using our support tools, and advice for preventing common issues.

Section 1: Common Issues and Solutions

1.1 Account and Login Problems

• Issue: Difficulty logging in or forgotten passwords.

• Solution: Use the 'Forgot Password?' link on the login page to reset your password. Follow the prompts to receive an email with instructions.

1.2 Setting up your User/Yacht Settings

• Issue: Users may not have the correct access level to view or edit certain settings. A new user cannot see key information or perform necessary actions

• Solution: Ensure that the correct role (Captain, crew, or Manager) is assigned. Adjust permissions in the User Management section under settings. If needed, contact an administrator to grant access.

1.3 Missing or Incorrect Yacht Information

• Issue: Required fields (e.g., yacht name, IMO number, flag state) are left blank or entered incorrectly. Yacht data does not match the official registry.

• Solution: Double-check yacht details with official documents before entering

1.4 Users Unable to Access the Yacht Profile

• Issue: A user logs in but does not see the assigned yacht(s). Access to certain yacht settings is restricted.

• Solution: Confirm that the user is assigned to the correct yacht(s) under User Management. Refresh the page or log out and back in to update changes. If still unresolved, check team assignments and ensure the user has been linked to the yacht.

Section 2: Using Supoort tools

2.1 How to use Jim - AI support Agent

Jim is your AI-powered support assistant, designed to help you navigate the Aquator Marine platform efficiently. Whether you need troubleshooting assistance, guidance on system features, or quick answers, Jim is available 24/7.

Jim is represented by the three-star (★) icon in the top menu bar of the Aquator Marine platform.

Section 3: Training and Updates

• Ongoing Training: Participate in training sessions to stay updated on new features and improvements.

• Update Alerts: Subscribe to our newsletter or enable notifications in your account settings to receive updates about new features and updates.