Tickets
Feature 1: Tickets Overview The Tickets feature allows users to manage warranty claims, track service requests, and maintain documentation for each case.
Key Function
Enables creation, tracking, and resolution of warranty claims.
Provides real-time updates on claim progress and completion status.
Step-by-Step Guides
Go to the Warranty Management module from the main menu.
Select "Tickets" to view all active warranty claims.
Click "Create Ticket" to log a new warranty request.
Attach relevant documentation and assign it to the responsible party.
Track progress and update claim status as necessary.
FAQs
Q: How do I close a completed ticket? A: Click on the ticket, in the status section, select "Done," and add relevant notes.
Q: Can I assign tickets to external contractors? A: Yes, tickets can be assigned to both internal team members and external service providers.
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