Customer Support
This module is designed to provide users with a seamless way to request assistance, report issues, and seek help with various aspects of the application.
Overview The Customer Support feature is powered by Jim our AI agent designed to assist users with any queries or issues they may encounter while using the yacht management software. This intelligent support system provides timely and accurate responses, ensuring a smooth user experience and quick resolution of problems.
Key Functions
24/7 Availability – The AI agent is available around the clock to provide support whenever needed.
Instant Responses – Receive immediate answers to common questions and issues.
Guided Assistance – Step-by-step guidance through various features and functionalities of the software.
Escalation to Human Support – Automatically escalate complex issues to human support agents if the AI agent cannot resolve them.
Step-by-Step Guides
Access Customer Support
Navigate to the three Stars on the top nav bar.
Initiate a Query
Type your question or describe your issue in the chat window.
Example queries: "How do I add a new crew member?" or "I'm having trouble uploading a document."
Receive Instant Responses
The AI agent will provide an immediate response with relevant information, instructions, or troubleshooting steps.
For example: If you ask, "How do I add a new crew member?" the AI agent might reply with: To add a new crew member, follow these steps: 1. Navigate to the Invite user Section in the left hand side side-bar. 2. Fill in the required details and save the profile.
Guided Assistance : For more complex tasks, the AI agent can provide step-by-step guides and interactive support to walk you through the process.
Escalate to Human Support : If the AI agent cannot resolve your issue, it will automatically escalate the query to a human support agent.
FAQ's
Q: Can the AI agent handle all types of queries?
A: The AI agent is designed to handle a wide range of queries, but it may escalate more complex issues to human support for resolution.
Q: How do I know if my query has been escalated to human support?
A: The AI agent will notify you if your query is escalated, and a human support agent will follow up with you promptly.
Contact Us
Need further assistance or have specific questions? Contact our support team today to get help with your support requests. We are here to ensure that your experience with the Aquator Marine application is smooth and trouble-free.
Last updated